In the News: ADT Warns Homeowners About Security Scammers

Published June 9th, 2015 | By

Miami, FL—ADT is warning homeowners about companies that are scamming consumers throughout the United States, according to Florida’s Local 10 News.

An ADT representative said the scammers tell homeowners that ADT is “going out of business” and their company is taking over or “I am here to upgrade your equipment.”

ADT lawn sign

Remember: an ADT representative will show up at your house only if you have specifically scheduled an appointment.

In a recent case, a Miami couple said someone called them last month claiming to work for ADT, and said they wanted to install a new alarm system and promised to save the couple money on their monthly bill.

“They were going to give us a free update to our equipment,” Elizabeth Brawn said.

The couple said they became suspicious after they were asked a series of odd questions.

“They said, ‘Tell me what kind of equipment you have in your house,’ and my husband said, ‘If you’re from ADT you should know all this,'” Brawn said.

Brawn declined the upgrade, but received three more persistent calls followed by a mysterious man showing up on her doorstep the next day.

“I knew then something wasn’t right,” Brawn said. “He didn’t have any equipment with him. He just had a clipboard with a name and address on it.”

Brawn didn’t let the man inside.

“Last year, ADT launched several progressive tactics to combat competitor fraud, including a reward program. The result was significant national awareness about home security swindlers who prey on unsuspecting consumers,” said ADT general counsel David Bleisch. “By fine-tuning the program this year, we can now offer the reward to a wider audience to help stop the fraud plaguing our industry.”

Until Aug. 31, ADT‘s reward program offers up to $5,000 for “lawfully obtained information showing how alarm companies are training employees to engage in deceptive sales practices.”

ADT has filed numerous lawsuits against companies that have allegedly made false or misleading statements while selling home alarm services.

Last year, ADT received a $2 million settlement from a Tennessee company.

* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month (1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL- 127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI- 3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM- 353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622- CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025- 7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA- 602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G- 21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240