ADT Frequently Asked Questions

ADT Basics

  • ADT is the nation's #1 security provider and has been in operation for over 140 years.
  • With an ADT home monitoring system, you are three times less likely to be burglarized.
  • Protects your home from burglaries, fires & carbon monoxide leaks.
  • Quickly alerts emergency personnel of your emergency situation, including medical emergencies.
  • Speak directly to an ADT dispatcher via the digital monitoring keypad, which includes a two-way voice intercom.
  • You can remotely stay connected to your home monitoring system & receive email and text notifications.
  • Homeowners can save up to 20% on homeowner's insurance.

ADT Monitored Home Security takes fast response to potential dangerous very seriously. Six monitoring centers reside across the United States and Canada to ensure that an ADT Monitoring professional quickly attends to your situation. If one center can't be reached, another one will.

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Protection Guarantees and Support

The ADT Guarantee provides customers with four different protections. These are: 1.) Mover's Package Guarantee; 2.) Money-Back Guarantee; 3.) Theft Protection Guarantee; 4.) Homeowner's Insurance Certificate.

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Yes, ADT monitoring security comes with 24/7 customer support online, over the phone and via email.

Inclimate Weather & Non-Landlines

ADT has a nationwide network of monitoring centers that provide coverage even in inclimate weather. Systems also include a 24-hour battery backup.

Yes. ADT offers several packages with CellGuard® technology, allowing customers to receive a wireless home security system.

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Monitoring Equipment & Packages

All ADT packages come with: Digital Touchpad; Keychain Remote; Back-up Battery; Pet-Sensitive Motion Sensors; High-Decibel Siren; Door & Window Sensors; Lawn Signs & Window Stickers.

Deals and Promotions

You can get a FREE* home security system (with a $99.99 installation fee and purchase of alarm monitoring services). In addition, new customers will receive a $100 Visa gift card.

General Home Security Questions

Wireless security systems are more reliable, convenient, and do not require intrusive installation procedures such as drilling into your walls. Also, burglars won't be able to cut any wires that can leave your security system inoperable.

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If your home loses power, the battery backup feature that comes with all ADT Monitored Home Security Systems will kick in, providing 24-hours of additional power to your system.

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Since your security system is connected to one of six ADT monitoring centers, a security professional will immediately be notified of your alarm, and will contact you to get more information about the situation on hand.

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ADT Monitored Home Security offers pet-sensitive technology that reduces the likelihood of your pets triggering your alarm. Infrared technology keeps track of pets up to 80 pounds, so you don't have to worry about unneccessary fees.

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Yes, home security systems such as ADT Monitored Home Security monitors against fire, smoke, and carbon monoxide.

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